Our Privacy Policy

Last Updated: 2024-09-02

Introduction

Le Tom Café is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, shipping address, and any other information you choose to provide.

How We Use Your Information

We use your information to process your orders, communicate with you about your purchases, and improve our services.

Data Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. The personal information we collect is used solely for the purpose of processing and shipping your orders. Specifically:

  • We share your shipping information (name, address, and contact details) with our shipping partners to ensure your order is delivered to you.
  • We do not sell, rent, trade, or otherwise transfer your personal information to outside parties.
  • We do not store your banking or credit card information. All payment processing is handled securely by Stripe, a PCI-DSS compliant payment processor. Please refer to Stripe’s privacy policy for information on how they handle your payment data.
  • We may share your information if required by law, such as to comply with a subpoena, legal proceedings, or similar legal process.

We limit the information we share to only what is necessary for the specific purpose of shipping your order. Our shipping partners are contractually obligated to use your information only for delivering your order and not for any other purpose.

Analytics

We use analytics tools to help us understand how our customers use our site. This allows us to improve our services and user experience. Specifically, we use Hotjar for this purpose.

Use of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes:

– A device’s IP address (processed during your session and stored in a de-identified form)
– Device screen size
– Device type (unique device identifiers)
– Browser information
– Geographic location (country only)
– Preferred language used to display our website

Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar‘ section of Hotjar’s support site.

Please refer to the Hotjar’s Privacy Policy for more information.

Data Security

We take the security of your personal information seriously. Our website and its security are managed by our trusted partner, Selecto, a professional website provider. Selecto implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, by partnering with Selecto, we ensure that our website benefits from their expertise in maintaining secure e-commerce platforms.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information provided at the end of this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us by using our contact form on the website or by email at info@letom.cafe