Our Terms And Conditions
Coupons
- Coupons must be applied before placing an order.
- Coupons cannot be applied once the order has been placed.
- Only one coupon can be used per order unless otherwise stated.
Shipping
- Merchandise is manufactured and shipped by a third-party provider on behalf of Le Tom Café.
- Actual delivery times may vary and are not guaranteed.
- Merchandise and coffee products are always shipped separately.
- For shipping delays or unusual situations, please email support@letom.cafe with your account email and order confirmation number.
- Shipping is only available for shipping address located in Canada or within the United States of America.
Returns and Refunds
- No returns or refunds are accepted once the order has been shipped.
- To update or cancel your order before shipping, please send an email to support@letom.cafe. Your email must include:
- The order number
- The email address used for the order
- A copy of the received order confirmation email
- Requests for order modifications or cancellations without all of the above information will not be eligible for processing.
- For cancelled orders prior to shipping, a full refund will be issued to the original payment method.
- In exceptional circumstances, at our sole discretion, we may offer store credit.
- Refunds to the original payment method, when applicable, will be processed within 5-10 business days.
Payments
- All prices are in Canadian Dollars (CAD) unless otherwise stated.
- Le Tom Café accepts all major credit and debit cards for online purchases.
- Payments are processed securely through Stripe.
Order Processing
- You will receive an order confirmation email after submitting your order.
- Orders are typically shipped within 5 business days of payment approval.
- If an item is on backorder, the entire order will be shipped once all items are available.
Pricing
- Prices are subject to change without notice.
- Product prices do not include shipping costs and taxes.
Taxes in Canada
- Coffee products are not subject to taxes.
- All merchandise is subject to applicable taxes.
- Shipping charges are subject to applicable taxes.
Taxes outside Canada
- Coffee products are not subject to taxes.
- All merchandise is not subject to taxes.
- Shipping charges are not subject to taxes.
Additional Information
- For questions or additional information, please use our contact form on the website.
By placing an order, you agree to these terms and conditions.
